Refund and Returns Policy
Last Updated: September 2026
1. Returns
MOSFET (Private) Limited aims to provide high-quality products and reliable services to all customers. If you are not satisfied with a product purchased from us, you may be eligible for a return or replacement subject to the conditions described in this policy.
Please Note: Products and services that are custom-designed, manufactured, or developed specifically according to a customer's requirements cannot normally be returned or refunded due to a change of mind after production or development has started.
For standard physical products:
i. Customers should contact MOSFET within 5 days of receiving the product to request a return.
ii. The product must be unused, undamaged, and in substantially the same condition in which it was received.
iii. Where applicable, the product should be returned with its original packaging, accessories, components, and documentation.
iv. MOSFET reserves the right to inspect returned products before approving a refund, replacement, or exchange.
v. Return eligibility may vary depending on the nature of the product or service.
Please Note: Products and services that are custom-designed, manufactured, or developed specifically according to a customer's requirements cannot normally be returned or refunded due to a change of mind after production or development has started.
For standard physical products:
i. Customers should contact MOSFET within 5 days of receiving the product to request a return.
ii. The product must be unused, undamaged, and in substantially the same condition in which it was received.
iii. Where applicable, the product should be returned with its original packaging, accessories, components, and documentation.
iv. MOSFET reserves the right to inspect returned products before approving a refund, replacement, or exchange.
v. Return eligibility may vary depending on the nature of the product or service.
2. Refund Policy
At MOSFET, we strive to provide products and services that meet the agreed specifications and customer requirements. Refunds will be considered according to the circumstances of the order, product, service, and applicable terms agreed between MOSFET and the customer.
If a refund is approved:
i. Customers must contact MOSFET and receive confirmation before returning any product.
ii. Approved returns must be sent to the return address provided by MOSFET.
iii. Refunds will generally be made using the original payment method where reasonably possible.
iv. Approved refunds may take approximately 7–10 working days to process after the returned product has been received, inspected, and the refund has been approved.
v. Original delivery or shipping charges are generally non-refundable unless the return is caused by an error attributable to MOSFET.
vi. Return shipping costs are generally the responsibility of the customer unless the product supplied was incorrect, defective, or damaged due to an issue attributable to MOSFET.
If a refund is approved:
i. Customers must contact MOSFET and receive confirmation before returning any product.
ii. Approved returns must be sent to the return address provided by MOSFET.
iii. Refunds will generally be made using the original payment method where reasonably possible.
iv. Approved refunds may take approximately 7–10 working days to process after the returned product has been received, inspected, and the refund has been approved.
v. Original delivery or shipping charges are generally non-refundable unless the return is caused by an error attributable to MOSFET.
vi. Return shipping costs are generally the responsibility of the customer unless the product supplied was incorrect, defective, or damaged due to an issue attributable to MOSFET.
3. Non-Refundable Products and Services
The following products, services, or circumstances may not be eligible for a refund:
i. Products that have been used, modified, altered, physically damaged, improperly installed, or improperly operated by the customer.
ii. Customized or personalized products manufactured according to customer specifications, except where the product is defective or incorrectly manufactured by MOSFET.
iii. Custom 3D-printed products manufactured according to customer-approved designs, dimensions, colors, materials, or quantities, except where the defect or error is attributable to MOSFET.
iv. Custom PCB modules, electronic assemblies, embedded systems, automation systems, machines, or prototypes developed according to approved specifications, except where otherwise agreed in writing.
v. Software, source-code development, mobile applications, web applications, AI development, R&D, engineering design, CAD, fabrication, or other professional services where development or work has already commenced.
vi. Special-order components, materials, or parts purchased specifically for a customer's project.
vii. Products damaged as a result of incorrect voltage, wiring, installation, configuration, handling, modification, or other improper use by the customer.
viii. Clearance, final-sale, or specially discounted items where the applicable quotation or invoice states that the item is non-refundable.
i. Products that have been used, modified, altered, physically damaged, improperly installed, or improperly operated by the customer.
ii. Customized or personalized products manufactured according to customer specifications, except where the product is defective or incorrectly manufactured by MOSFET.
iii. Custom 3D-printed products manufactured according to customer-approved designs, dimensions, colors, materials, or quantities, except where the defect or error is attributable to MOSFET.
iv. Custom PCB modules, electronic assemblies, embedded systems, automation systems, machines, or prototypes developed according to approved specifications, except where otherwise agreed in writing.
v. Software, source-code development, mobile applications, web applications, AI development, R&D, engineering design, CAD, fabrication, or other professional services where development or work has already commenced.
vi. Special-order components, materials, or parts purchased specifically for a customer's project.
vii. Products damaged as a result of incorrect voltage, wiring, installation, configuration, handling, modification, or other improper use by the customer.
viii. Clearance, final-sale, or specially discounted items where the applicable quotation or invoice states that the item is non-refundable.
4. Exchanges and Replacements
MOSFET may provide a replacement or exchange where a physical product is confirmed to be defective, damaged during delivery, or supplied incorrectly.
Customers should contact MOSFET within 2 days of receiving the product and provide clear photographs or videos showing the issue.
After reviewing the issue, MOSFET may, at its discretion and subject to the circumstances:
i. Repair the product.
ii. Replace the defective component or product.
iii. Reprint a defective 3D-printed product.
iv. Provide an exchange for the same or an equivalent product.
v. Provide an approved refund where repair or replacement is not reasonably possible.
Customers should contact MOSFET within 2 days of receiving the product and provide clear photographs or videos showing the issue.
After reviewing the issue, MOSFET may, at its discretion and subject to the circumstances:
i. Repair the product.
ii. Replace the defective component or product.
iii. Reprint a defective 3D-printed product.
iv. Provide an exchange for the same or an equivalent product.
v. Provide an approved refund where repair or replacement is not reasonably possible.
5. 3D Printed Products
3D-printed products are manufactured according to customer-approved requirements, including design, dimensions, material, color, and quantity.
Customers are responsible for confirming the required design, dimensions, material, color, and other specifications before production begins.
If a 3D-printed product is defective or incorrectly manufactured due to an error by MOSFET, MOSFET may reprint, replace, repair, or otherwise resolve the issue at no additional product cost, subject to inspection and verification.
A change of mind, incorrect customer-provided specifications, or customer-requested changes after production has started will not normally qualify for a refund.
Customers are responsible for confirming the required design, dimensions, material, color, and other specifications before production begins.
If a 3D-printed product is defective or incorrectly manufactured due to an error by MOSFET, MOSFET may reprint, replace, repair, or otherwise resolve the issue at no additional product cost, subject to inspection and verification.
A change of mind, incorrect customer-provided specifications, or customer-requested changes after production has started will not normally qualify for a refund.
6. Custom Projects and Engineering Services
MOSFET provides custom engineering, AI, IoT, embedded systems, PCB, software, fabrication, machine development, product prototyping, and R&D services.
Because these projects are developed according to individual customer requirements, payments made for work that has already been completed or commenced may not be refundable.
Where a project is cancelled after work has started, MOSFET may deduct charges corresponding to work already completed, components or materials purchased, fabrication costs, third-party expenses, and other non-recoverable project costs.
The specific payment, milestone, cancellation, revision, and refund conditions stated in the applicable quotation, agreement, invoice, or project contract will apply where such terms exist.
Because these projects are developed according to individual customer requirements, payments made for work that has already been completed or commenced may not be refundable.
Where a project is cancelled after work has started, MOSFET may deduct charges corresponding to work already completed, components or materials purchased, fabrication costs, third-party expenses, and other non-recoverable project costs.
The specific payment, milestone, cancellation, revision, and refund conditions stated in the applicable quotation, agreement, invoice, or project contract will apply where such terms exist.
7. Order Cancellation Policy
Customers may request cancellation of an order before production, development, or shipment has reached a stage where cancellation is no longer reasonably possible.
Cancellation requests should be submitted through WhatsApp, email, or another official MOSFET communication channel and should include the relevant quotation, invoice, order, or project reference.
If an order or project has already been processed, manufactured, purchased, fabricated, developed, or otherwise commenced, MOSFET may deduct applicable costs from any approved refund.
Such deductions may include:
i. Materials and components already purchased.
ii. Manufacturing, fabrication, printing, or assembly costs already incurred.
iii. Development or engineering work already completed.
iv. Third-party service or payment processing charges that are non-refundable.
v. Other reasonable and non-recoverable costs directly related to the order or project.
Once an order has been shipped or a completed custom product has been handed over, cancellation will generally not be possible.
Cancellation requests should be submitted through WhatsApp, email, or another official MOSFET communication channel and should include the relevant quotation, invoice, order, or project reference.
If an order or project has already been processed, manufactured, purchased, fabricated, developed, or otherwise commenced, MOSFET may deduct applicable costs from any approved refund.
Such deductions may include:
i. Materials and components already purchased.
ii. Manufacturing, fabrication, printing, or assembly costs already incurred.
iii. Development or engineering work already completed.
iv. Third-party service or payment processing charges that are non-refundable.
v. Other reasonable and non-recoverable costs directly related to the order or project.
Once an order has been shipped or a completed custom product has been handed over, cancellation will generally not be possible.
8. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product or specifications agreed with MOSFET, please contact us within 2 days of delivery.
Please provide clear photographs or videos showing the product, packaging, and issue where applicable. This information may be required to evaluate the claim.
After reviewing the issue, MOSFET will determine the appropriate solution, which may include repair, replacement, reprinting, exchange, or refund depending on the circumstances.
Please provide clear photographs or videos showing the product, packaging, and issue where applicable. This information may be required to evaluate the claim.
After reviewing the issue, MOSFET will determine the appropriate solution, which may include repair, replacement, reprinting, exchange, or refund depending on the circumstances.
9. Return Shipping
Customers are responsible for securely packaging returned products to prevent damage during transportation.
Unless otherwise agreed, return shipping costs are the responsibility of the customer.
Where MOSFET confirms that the return is required because the product was incorrectly supplied, defective due to a manufacturing issue, or damaged before delivery, MOSFET may arrange or reimburse reasonable return shipping costs.
Unless otherwise agreed, return shipping costs are the responsibility of the customer.
Where MOSFET confirms that the return is required because the product was incorrectly supplied, defective due to a manufacturing issue, or damaged before delivery, MOSFET may arrange or reimburse reasonable return shipping costs.
10. How to Initiate a Return or Refund
To request a return, replacement, exchange, or refund, please follow these steps:
i. Contact MOSFET through WhatsApp or email and provide your order, quotation, invoice, or project reference.
ii. Explain the reason for the return or refund request.
iii. Provide photographs or videos where the request relates to a defective, damaged, or incorrect product.
iv. Wait for confirmation and further instructions from MOSFET before shipping any product back.
v. Pack the product securely with all applicable accessories, components, and documentation.
vi. Return the product to the address provided by MOSFET.
i. Contact MOSFET through WhatsApp or email and provide your order, quotation, invoice, or project reference.
ii. Explain the reason for the return or refund request.
iii. Provide photographs or videos where the request relates to a defective, damaged, or incorrect product.
iv. Wait for confirmation and further instructions from MOSFET before shipping any product back.
v. Pack the product securely with all applicable accessories, components, and documentation.
vi. Return the product to the address provided by MOSFET.
11. Inspection and Approval
All returned products are subject to inspection.
Receipt of a returned product does not automatically mean that a refund, exchange, or replacement has been approved.
MOSFET will review the condition of the product, the reason for return, the original order or project requirements, and any applicable warranty or agreement before determining the appropriate resolution.
Receipt of a returned product does not automatically mean that a refund, exchange, or replacement has been approved.
MOSFET will review the condition of the product, the reason for return, the original order or project requirements, and any applicable warranty or agreement before determining the appropriate resolution.
12. Contact Information
If you have any questions regarding this Refund and Returns Policy, or if you wish to request a return, replacement, exchange, or refund, please contact us using the following details.
MOSFET (Private) Limited
Email: contact@mosfetlab.com
WhatsApp: +94 76 786 5190
Website: www.mosfetlab.com
Our Commitment: We value our customers and aim to resolve legitimate product and service issues fairly and efficiently. If you experience a problem with an order or project, please contact MOSFET as soon as possible so that we can review the matter and determine an appropriate solution.
MOSFET (Private) Limited
Email: contact@mosfetlab.com
WhatsApp: +94 76 786 5190
Website: www.mosfetlab.com
Our Commitment: We value our customers and aim to resolve legitimate product and service issues fairly and efficiently. If you experience a problem with an order or project, please contact MOSFET as soon as possible so that we can review the matter and determine an appropriate solution.